Shipping to addresses in the United States will take two to five business days. Shipping to Canada will take five to fourteen business days to arrive, and international orders will take ten to thirty business days to arrive.
If you have not received your order in the above estimated time and suspect it is lost, please contact us with your full name and the email used in purchasing the pattern, and we will get back to you within three business days.
Please input your shipping address carefully. If the package is returned undeliverable at the mistake of the customer, the package can be resent at the customer’s expense to another address. If the package is returned due to an error made by us, the package will be resent to the customer at our expense.
RETURNS & EXCHANGES
All downloadable PDF patterns are non-refundable.
To be eligible for a return, a print (paper) pattern order must be unused and in the same condition that you received it. It must also be in the original packaging, and returned less than 30 days after delivery. To complete your return, we may require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days.
We only replace/exchange items if they are defective, damaged, or we sent the wrong item. If you need to exchange an item, please contact us and we will respond with instructions for how to proceed with the exchange.
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping a purchase over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Any questions about shipping, returns, and exchanges should be sent to us at wivesofwhitewood AT gmail DOT com.